Terms and Conditions

This is the terms of service that you the “customer”, “buyer”, “user” or “client” agree to when using our “CWS”, “https://cloudcws.com, “Us” or “We” services. Please read through these terms of service as it contains important information regarding your rights and information about your account and the services we offer.

  1. INDEMNIFICATION AND RELATIONSHIP OF PARTIES
  1. PAYMENTS & PRICE CHANGES
  1. TERM OF CONTRACT & TERMINATION/CANCELLATION
  1. REFUND POLICY AND MONEY BACK GUARANTEES 
  1. REFUSAL OF SERVICE

CWS reserves the right to refuse or cancel services at its sole discretion. Failure to follow any terms or conditions established by us may result in the immediate termination and forfeiture of any refund agreements. This includes, but is not limited to abuse of our staff (foul or derogatory comments) and/or our network.

  1. WEBSITE CONTENT

– Pornographic Material (of any kind)

– Websites that stream copyrighted material such as TV shows, movies or sports, either directly or via 3rd party websites

– File Dump/Mirror Scripts (similar to rapidshare)

– Websites promoting illegal activities

– Email/Spam Scripts

– cPanel account abuse or “parking”

– Websites and/or forums/communities that distribute or link to pirated/illegal content

– IRC Scripts/Bots

– Proxy Scripts

– Pirated or nulled software

– AutoSurf/PTC/PTS/PPC websites

– Bruteforce Programs/Scripts/Applicationss

– High-Yield Interest Programs (HYIP) or Related Sites

– Sale of any controlled substance without prior proof of appropriate permits or licences

– Prime Banks Programmes

– MUDs/RPGs/PBBGs

– Hateful/Racist/Harassment oriented sites

– Hacker focused sites/archives/programs

– Fraudulent websites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)

  1. THE USE OF OUR SERVICE

– Use your account as a staging area for a domain name. This falls under misuse of our servers.

– Use 25% or more of system resources for longer then 90 seconds. Activities that could cause such problems include, but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.

– Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

– Run any type of mass email software resulting in a large number of failed messages, often referred to as spam mail. This includes the use of server resources and/or subsccounts to do the same.

– Run any type of web spider or indexer (including Google Cash / AdSpy) on shared hosting account.

– Run any software that interfaces with an IRC (Internet Relay Chat) network.

– Run any bit torrent application, tracker, or client.

– Participate in any file-sharing/peer-to-peer activities

– Run cron entries with intervals of less than 5 minutes.

– Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.

  1. BACKUPS AND DATA LOSS

Acceptable Time periods to run full cPanel back-ups (off-peak hours): Monday through Sunday 10pm-6am GMT.

*If your account is bigger than 5GB in size you can still back-up your account by downloading MYSQL via PHPMyAdmin and downloading your core files via FTP.

  1. SECURITY

The user agrees not to attempt to undermine or cause harm to any server or customer of CWS. Failure to comply with this rule will result in the immediate termination of the user’s account.

  1. UNSOLICITED ELECTRONIC MAIL (EMAIL SPAM)

User is expressly prohibited from sending unsolicited bulk mail messages (“junk mail” or “spam”). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. We reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through these terms of service.

  1. SETTING UP YOUR ACCOUNT
  1. TRANSFERRING YOUR WEBSITE

CWS offers a free cPanel migration service for all of our web hosting plans. For our reseller hosting clients we offer to migrate 10 accounts for free with any additional accounts being charged at $0.50 per account.

This migration service is offered as a courtesy and we cannot guarantee that we will be able to migrate your website. This may be due to any number of outside factors including any limits placed on your account by your previous provider.

  1. PRIVACY
  1. BACKUPS

Daily backups (JetBackup) are provided as a courtesy and should not be relied on to replace any of your own backups which should be performed at regular intervals. Rokit Host cannot be held liable for any availability issues of backups including, but limited to:

  1. AFFILIATE PROGRAMME & COMMISSIONS

Our affiliate programme is coming soon and more information will be provided shortly.

  1. NETWORK STATUS TOOL

This tool shows the latest 90 status of our current servers and is for informational purposes only.

  1. SCOPE OF AGREEMENT

By simply using our website and purchasing our services you are agreeing to these terms, it is your responsibility to keep up to date with these terms of service and ensure you agree to them.

  1. SUPPORT
  1. SERVER RESOURCES

Server resources are provided as-is. A user account is provided in a shared hosting environment and we are unable to increase resources for any particular account for any reason. This is to protect all server resources from abuse. As this is a shared hosting environment, certain features are unavailable on cPanel and/or WHM which would normally be available on a dedicated service such as VPS or Dedicated Server. This is industry standard and as with server resources, we are unable to provide access to any other features not shown on a cPanel or WHM account.

  1. THIRD PARTY SOFTWARE

Our servers use third-party software to help provide a better experience for our users. CWS cannot be held liable for the functionality or availability of any third-party plugin. Whilst we monitor all plugins and software provided by third parties carefully, we cannot guarantee these plugins.

  1. WHMCS

WHMCS is a separate entity to CWS and provides its own support. We cannot offer support for any issues or errors present on the WHMCS software. We can however provide support with WHMCS implementation or integration on to your server.